Last updated: March 2026
Privacy Policy
Your privacy matters to us as much as the provenance of every bottle we sell. This policy explains exactly what we collect, why we collect it, and how we protect it.
Demo Document — This Privacy Policy is a demonstration template created by Navjot Suman for presentation purposes only. It should be reviewed and updated by a qualified legal professional before going live.
Vino Noir ("we", "us", "our") is operated by Navjot Suman, trading as Vino Noir, headquartered at Wine House, Civil Lines, Jalandhar, Punjab 144001, India. This Privacy Policy governs how we collect, use, and protect your personal information when you visit navjotsuman.com or make a purchase from us. By using our services, you agree to the terms of this policy. If you do not agree, please do not use our services.
Information We Collect
Personal Information
When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, phone number, billing and delivery address, and date of birth (for age verification). We are legally required to verify that all customers are aged 21 or above.
Payment Information
Payment card details are processed securely through our payment partner, Razorpay. Vino Noir does not store, transmit, or have access to your full card details at any point. All transactions are encrypted using industry-standard TLS 1.3.
Usage & Device Data
We automatically collect information about how you use our website, including pages visited, search queries, items viewed, and device/browser details. This data helps us improve your experience and personalise recommendations.
Cookies
We use essential cookies (required for the site to function), preference cookies (to remember your settings), and analytics cookies (to understand how visitors use our site). You may disable non-essential cookies via your browser settings, though this may affect certain features.
How We Use Your Information
Order Fulfilment
We use your personal and address information to process and deliver your orders, send order confirmations and tracking updates, and handle any returns or exchanges.
Account Management
Your information allows you to manage your wishlist, view order history, save delivery addresses, and access personalised wine recommendations from our sommeliers.
Marketing Communications
With your consent, we may send you curated newsletters, tasting notes, new arrivals, and exclusive offers. You may unsubscribe at any time via the link in any email or by contacting us directly.
Legal Compliance
We may use your information to comply with applicable laws, including excise regulations, age verification requirements, and tax obligations under Indian law.
Sharing Your Information
Delivery Partners
We share your name, address, and phone number with our logistics partners solely for the purpose of delivering your order. These partners are contractually bound to protect your information and may not use it for any other purpose.
Payment Processors
Your payment information is shared with Razorpay for transaction processing. Razorpay is PCI-DSS compliant and operates under its own privacy policy.
No Sale of Data
We do not sell, rent, or trade your personal information to any third party for marketing purposes — ever. Your data is used exclusively to serve you as a customer of Vino Noir.
Legal Disclosure
We may disclose your information where required by law, court order, or government regulation — for example, in response to a lawful request from an excise authority or law enforcement body.
Data Security
Technical Measures
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access to customer data within our organisation is role-restricted and logged. We conduct regular security audits and penetration testing.
Data Retention
We retain your personal data for as long as your account is active, or as required by law (typically 7 years for financial records under Indian accounting standards). You may request deletion of your account and data at any time, subject to legal retention requirements.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware, in compliance with applicable regulations.
Your Rights
Access & Correction
You have the right to access the personal information we hold about you and to request corrections to any inaccurate data. Log into your account or email us at navjotsumandev@gmail.com.
Deletion
You may request deletion of your personal data at any time. We will honour your request within 30 days, subject to any legal obligations to retain certain records.
Marketing Opt-Out
You may opt out of all marketing communications at any time by clicking 'Unsubscribe' in any email, or by emailing navjotsumandev@gmail.com with the subject line 'Unsubscribe'.
Data Portability
You may request a copy of your personal data in a machine-readable format. We will provide this within 30 days of a verified request.
Questions about this policy?
Contact Our Privacy Team
For any privacy-related queries, data access requests, or concerns, write to us directly. We aim to respond within 5 business days.
navjotsumandev@gmail.comWine House, Civil Lines, Jalandhar, Punjab 144001, India