Last updated: March 2026
Shipping Policy
From our cellar in Jalandhar to your door, every bottle travels in conditions that protect its integrity and yours.
Demo Document — This Shipping Policy is a demonstration template created by Navjot Suman for presentation purposes only. Rates, timelines, and coverage should be confirmed with your logistics partner before going live.
What you pay
Delivery Rates
Standard Delivery
4–6 Business Days
Free on orders over ₹5,000
₹299 for orders under ₹5,000
Express Delivery
1–2 Business Days
₹599 for any order value
Available across all Zone 1–3 cities
Scheduled Delivery
Your chosen date & time slot
₹299 for any order value
Choose morning (9am–1pm) or afternoon (2pm–8pm)
Same-Day Delivery
Delivered same day
₹799 — Delhi NCR & Punjab cities only
Order must be placed before 12pm
Where we deliver
Coverage Zones
- Delhi NCR (Delhi, Gurugram, Noida, Faridabad)
- Punjab (Jalandhar, Amritsar, Ludhiana, Chandigarh, Patiala)
- Mumbai
- Bangalore
- Hyderabad
- Chennai
- Pune
- Kochi
- Kolkata
- Ahmedabad
- Jaipur
- Lucknow
- Bhopal
- Indore
- Surat
- All other towns and cities in states where alcohol delivery is permitted
States where delivery is not available
How we protect your wine
Our Packaging Protocol
Temperature Assessment
Before packing, we check ambient temperatures at origin and destination. For high-temperature periods, we add extra phase-change gel packs rated for up to 72 hours of temperature maintenance.
Custom Foam Inserts
Each bottle is placed in a custom-moulded foam cell that absorbs shock from all angles. Our packaging is lab-tested to protect against drops from 1.2 metres.
Double Inspection
Every bottle is photographed before dispatch — capsule, fill level, label condition, and cork. This protects both you and us in the rare event of a dispute.
Tamper-Evident Sealing
Boxes are sealed with tamper-evident tape and include a temperature indicator strip inside. If the strip indicates a temperature breach, we replace the bottle — no arguments.
Policy details
Key Policies
Free delivery threshold
Standard delivery is free on all orders over ₹5,000 (after discounts, before delivery charges). Orders under ₹5,000 attract a flat ₹299 standard delivery fee.
Processing time
Orders placed before 2pm on a business day are processed the same day. Orders placed after 2pm or on weekends/public holidays are processed the next business day. Delivery timelines begin from the date of dispatch, not the date of order.
Signature requirement
All wine deliveries require a signature from an adult (21+) at the delivery address. If nobody is available to sign, the delivery agent will attempt twice on consecutive days, then hold the package at a local hub for 3 days.
Order tracking
You will receive an SMS and email with a tracking link within 2 hours of dispatch. Express orders receive hourly updates on dispatch day. Contact us on WhatsApp for real-time updates.
Damaged in transit
Every shipment is fully insured. If your wine arrives damaged, photograph the damage immediately and notify us within 24 hours at navjotsumandev@gmail.com or WhatsApp. We arrange a replacement or full refund within 48 hours.
Failed delivery
After two failed delivery attempts, your order is returned to our facility. We will contact you to arrange re-delivery. A re-delivery charge of ₹299 applies. Orders not re-delivered within 10 days will be cancelled and refunded, minus a 10% restocking fee.
Returns Summary
We accept returns for:
- Wines that are corked or TCA-tainted
- Bottles damaged in transit
- Wrong item delivered
- Description materially inaccurate
We do not accept returns for:
- ×Wines not to your personal taste
- ×Opened or partially consumed bottles
- ×Wines stored incorrectly by the customer
- ×Change of mind after dispatch
To initiate a return, email navjotsumandev@gmail.com or WhatsApp +91 98550 47862 within 24 hours of delivery with photographs of the issue.
Questions about your delivery?
We're always available
Mon–Sat, 10am–8pm IST · Usually reply within minutes.